Last updated: March 2025
This page explains what we keep when you contact us or request a custom neon sign or vintage poster design, why we keep it, and what you can ask us to do with it.
When you send a message or request a neon sign commission, we keep your name, email address and the details of your design brief.
The site also records technical information like browser type and pages visited, so we can ensure the gallery loads smoothly and the lightning-fast checkout works properly.
Chat logs and project notes stay on file while we're working together and for a short time after. Records tied to custom orders are kept longer, since we may need to reference them for future commissions or troubleshooting.
We do not sell your information. It is shared only with the services that help us run the studio—production partners, shipping providers, payment processors—and only the specific data they need to do their work.
Access to your details is limited to our team members who need it, and anything you send through this site travels over an encrypted connection so your data stays secure.
You can ask to see what we hold about you, to correct it, or to have it removed entirely. Write to us and we will confirm once the request is complete.
This site uses a small number of cookies to keep things running smoothly. Which ones we use, and how to turn them off, is explained in our separate cookie policy.
If anything here changes we will update this page along with the date at the top.
Anything you are unsure about can go through the contact page, and we will answer plainly.